FAQS

What time do the courses start/finish?

Courses start at 8.30am and usually finish at around 4.00pm. You will be advised on your first day at the centre if there are any changes to these times. The centre is open from 8.00am and there is tea & coffee awaiting.

Are there any age restrictions to undertaking your courses?

Generally, there are no age restrictions to undertaking courses, all applicants are considered individually taking health and safety into account.

Do your courses run consecutively throughout the year?

Yes, we are continuously recruiting for new courses throughout the year, therefore whenever you call we can offer you available dates.

What is the maximum number of candidates you have in a group?

This depends on the course that we are delivering. At Octillion Training Academy, we pride ourselves on limited class numbers to ensure that candidates receive the support they need from their tutor.

Do you offer finance facilities?

Octillion Training Academy can provide finance facilities subject to eligibility, please contact us for further details.

Can I come and see your training facilities?

Octillion Training Academy always welcome potential candidates at our centre and are delighted to give tours of our facilities. Additionally, we are happy to provide you with the opportunity to discuss course details with our training consultants or trainers, who will be able to answer any questions and provide you with further details on our courses.

How far in advance do I need to book?

For those who are renewing their ACS Gas Safety qualification, we would recommend booking at least four weeks ahead. During the peak demand year, we would recommend booking at least eight weeks ahead.

Bookings can be accepted the day before if there is a space, so always phone the office to check.

Do I need to bring any tools?

No – all tools and equipment are provided during the courses. In some circumstances candidates may bring their own test equipment if they so desire, but please check beforehand.

How can I pay?

To secure a place on all courses, a deposit needs to be paid when booking. Payment of the remaining balance must to be made 14 days before the end date of the course.

Will I receive my certificate at the end of the course?

No, although you will know the outcome. At the end of the course the paperwork will need to be sent to the Certification or Awarding Body for verification; they will then dispatch the certificate to your address so please ensure we have your up to date address on our system.

Do you provide the necessary books?

We provide all the necessary books and normative documents required for use whilst on the courses. Some courses include a training manual within the price. Some courses require the candidate to purchase a training manual prior to attending in order to do pre-course reading. Please refer to individual courses for further details. Candidates are also able to purchase certain training manuals directly from Octillion Training Academy

Do I need to bring photos?

Yes – We would require you to bring 5 passport size picture you will be informed if different for the course you have chosen. These photographs will be ones to appear on your Gas Safe cards so ensure that you are wearing something professional on the picture day.

What do I need to bring?

Candidates must bring some form of photo id such as a driving licence or passport. Candidates may also need to bring copies of previous certificates, if this is required it will be stated on your confirmation of booking letter. Always check your booking confirmation details carefully as these will confirm all the dates, venue, guidance and requirements. Should you have any question about the booking please call our office.

Please check individual course requirements with regards to any pre-requisites that may require prior to booking on or attending the course, our customer team will be able to advise you so please call or email us.

What happens if I need to cancel, will I get my money back?

For our full cancellation policy please read our Terms and Conditions.

Do you have parking spaces available?

Octillion Training Academy have ample free car parking spaces available right outside our doors!

Do I have to do training?

Training is not mandatory as part of our courses although we feel it is of benefit to our candidates. The price and duration of the course will be reduced for those wanting to do assessment only.

Do you offer part time courses?

Yes. Our courses are available in a block or on a flexible basis, which can be tailored to meet your individual needs.

Why do I have to come for an interview?

We need to evaluate your fitness to train, ensure you pass our aptitude test and find determined people who are dedicated to becoming plumbers and gas engineers.

I have no experience as a plumber or as an electrician at all. Is that a problem?

Of course not! You don’t need any qualifications, just a willingness to learn. The training starts at the very basics and you will build on your new skills stage by stage, working at a pace that suits you.

I live too far away from your training centre, do you recommend local accommodation?

Many of our students come from all over the UK due to our reputation. They stay in B&B accommodation for their fairly short courses.

I need a work placement, can you help?

Yes, our courses are structured to get you into employment and earning money. We will help you with your CV and give you interview training. There is no absolute guarantee of employment, our dedicated careers team are 100% dedicated to assisting you in the growth of your future career and helping you find the ideal job.